Can You Train Employees for Resilience?

Posted by Mark Jackson on Wed, Jun, 10, 2015 @ 07:06 AM

When first onboarding a new hire, what do you hope to instill in them? A sense of belonging to your company culture? A quick adoption of the skills they need to get the job done? A passion for the field and a commitment to good work? These are all laudable principles, but often they’re more expected from the start than taught.

Organizations need to commit to real teaching and perhaps most importantly, they need to train employees how to learn. If you find someone who can’t seem to get over their mistakes, can you teach them to get back up again?


Learning Through Failure

Most on-the-job training comes in two forms: shadowing someone else while they work and learning by doing. It’s entirely possible to learn a skill simply by performing it over and over, but what many people attempting to pick up something new (or learn the ins and outs of a job) don’t realize is that learning is more about rectifying the mistakes than basking in the glow of your accomplishments. It’s why taking risks is important to growing as a company, but companies are becoming increasingly risk-averse, steering back any attempts towards something new back to the status quo.

Tweet This: What are the two best ways to learn a new task? Give up? 

This stressful environment has led to a workforce that can’t stand failure, and it’s making the workplace a bad place to be. A recent survey from Morneau Shepell revealed that 98% of physicians believe that the workplace is generally making employees less healthy. When employees have to be perfect in every aspect of their job, when they can’t afford to make mistakes, they will eventually plateau for fear of trying new things and failing, and eventually lose productivity due to health issues.

Why Resilience is Key

Resilience allows us to recover from our failures, which then allows us to learn from our mistakes. Once we identify why we committed an error or where we’ve faltered, we’re more likely to fix that mistake. If we’re not resilient, we dwell on our failures and dread making more mistakes, inhibiting our growth. Kathleen Barton, a professional speaker and career coach, has talked about how resilience can lead to better decision-making, since resilient people are more aware of what they can and cannot change:

"Resilient people focus their energy on those events that they have influence over, rather than situations beyond their control. They accept circumstances that cannot be changed. Entrepreneur Tim Baumgartner, an independent sales rep who sold electronics to Circuit City, was blind-sided when the company filed for bankruptcy. Within months, however, he launched an online consumer electronics store. 'Whining and complaining about how you find yourself here doesn’t help,' Baumgartner says. 'I’ve refocused my energy on the start-up."

Tweet This: "Resilient people focus their energy on those events that they have influence over." 

Developing Resilience

Companies want to make workers more productive, and training employees to roll with the punches is an important step towards reaching that goal. If employees aren’t taught to be open about their shortcomings, they will begin to hide and misattribute them, and feeling as though they are more inept than they really are, leading to employees feeling like they’re impostors.

There are already tons of initiatives to promote employee resilience, so there is proof that everyone can learn to get better from their mistakes. Resilience starts with culture; let your people know that it’s okay to fail, that new ideas don’t always work out, but are necessary in order for businesses to grow. This will help them make the right mistakes, turn them into successes later on, and learn the value of resilience.

No matter what skill you want to teach employees, Visibility Software’s online training software, Cyber Train, can help you get the job done. Take our software for a spin and see what you’re missing!

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Tags: cyber train, training management

Under Pressure? Employee Training for Pressure Management

Posted by Mark Jackson on Wed, Apr, 29, 2015 @ 09:04 AM

Companies train their employees for the jobs they do. That’s a given. Even if they’re versed in their field, new hires need guidance to get up to speed on the ins and outs of the company, learn about their specific role there, and establish their workflow. Many companies also provide employee training to learn skills they’ll need to become better workers. But how often do companies invest in creating employees who work well under pressure? The answer is: not very. 


Creating Pressure Workers

Working under pressure is something many people must become familiar with, yet many companies treat it as a trait rather than a skill. As Lorri Freifield (@LorriFreifield) Editor-in-Chief of Training Mag writes, employers simply don’t value teaching employees how to deal with pressure:

"While companies are willing to invest in leadership development programs and compliance training and onboarding, they aren’t necessarily interested in shelling out bucks for a pressure management training program—or even admitting that their employees are under pressure. In fact, many companies are firm believers in using pressure to push employees to 'rise to the occasion.' So an inability to handle pressure often is perceived as individual weakness rather than a human nature norm.” 

Without this sort of employee training, companies leave stressful times to chance. When it comes to dealing with pressure, many people fall into the “Warrior” or “Worrier” camps, depending on how they’re able to deal with dopamine, a hormone that helps regulate brain activity. Some employees will be able to deal with pressure, and some won’t. With proper training, all employees will ideally deal with pressure eloquently. 

Alleviate the Pressure with Coaching 

If you’re dedicated to implementing a pressure training program, being personal is the way to go. In a recent case study, The Institute for Health and Human Potential (IHHP) created and conducted a pressure management training program to use with the technical and operations organization of a major Canadian bank. The IHHP would work with employees to help them adapt to high-pressure situations with a combination of a two-day training program, online learning and individual coaching.

As a result of the program, the organization saw increases to their employee engagement, learning and people management. 29% of respondents said they used the tools of the program, and 79% of those who received coaching used those same tools. When crafting a pressure management training program, the results are clear — personal, one-on-one coaching can provide enormous benefits. 

The Benefits of Working Well Under Pressure 

Pressure training programs have several direct benefits. Those who know how to deal with pressure can make better decisions, perform better and increase productivity. In fact, 90% of top performers at companies are skilled at managing their emotions in times of stress, and they’re able to remain calm and in control. So when you help your employees and managers deal with pressure, you’re making them better employees. 

Tweet This: 90% of top performers at companies are skilled at managing their emotions in times of stress.

Beyond creating employees who produce better results while working under pressure, these kinds of programs also provide a number of other benefits to employees and companies. Once a well-implemented pressure training program has taken root, employees are less likely to feel stressed out when the pressure begins to pile on. The benefits of reducing stress at work are well-documented; stress intervention programs, for example, have been known to reduce blood pressure and improve emotional health in employees, making them healthier and more productive. 

Visibility Software's HR & recruiting solutions help you recruit, train and manage your employees. Our learning management system allows you to automatically add job training requirements based on all the needs of the job, view job compliance and certifications with ease and create a stress-free environment for workers. Sign up for demo today!


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Tags: Employee Training, training management